Technical Writer at Digital14/Abu Dhabi

Job Category: Technical Writer at Digital14/Abu Dhabi
Job Type: Full Time
Job Location: Abu Dhabi

At Digital14, trust is at the heart of everything we do just because it is essential to every part of our connected digital world. Whether its enjoying the freedoms of a protected internet, secure transactions or safe communications -we protect, transform and nurture today so that all people can flourish with the freedom to achieve their potential tomorrow. We are Digital14.

Responsibilities of a Technical Writer includes:

  • Analyze information needs for projects and help define content requirements.
  • Create high-quality documentation about Digital14 products, including getting started guides, how-to articles, and other publications for both end users and administrators.
  • Review and edit your own work as well as perform peer-reviews for other members of the team.
  • Collaborate with senior staff to identify tasks and responsibilities
  • Consistently author accurate content compliant with department and company standards
  • Conduct technical reviews with the appropriate engineering and product management teams.
  • Research topics to be documented based on information from a variety of sources (engineering, external documentation, and so on).
  • Use customer feedback drive content, process, delivery, or accessibility improvement
  • Review, assign, and resolve defects and enhancement requests in appropriate defect tracking tools

Basic Qualifications:

  • Bachelor’s degree, preferably in technical writing, computer science, or a related technical field.
  • 4 years of experience writing technical documentation.
  • Mastery of authoring tools, such as XMetaL, FrameMaker, Dreamweaver.
  • Experience planning, researching, writing, and editing documents that need to be produced as well as defining the overall structure of the documentation set.
  • Ability to deliver quality documentation under tight deadlines with changing product requirements.
  • An impressive portfolio of writing samples (preferably writing samples for software products).

Desired Qualifications:

  • Knowledge of or experience with mobile and SaaS products
  • Experience with content management systems and DITA or other structured authoring architectures.
  • Experience making videos to support and augment written technical content
  • Solid project planning and scheduling experience

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