Technical Support Specialist at Graco/Belgium

Job Category: Technical Support Specialist
Job Type: Full Time
Job Location: Belgium

GRACO IS PART OF YOUR DAILY LIFE:

We pump the peanut butter and mayonnaise into your jar, the filling into your cookie, and the oil into your car. We glue the soles of your shoes, the glass in your windows and pump the ink onto your bills. We spray varnish on your furniture, coating on your pills, the paint on your house and texture on your walls. We even sprayed the paint on the White House in Washington D.C. and stripes on the field at Wembley Stadium in London. As one of the world’s leading suppliers of fluid management products and packages in the markets in which we participate, our mission is to generate sustained profitable growth for the benefit of our customers, associates, shareholders and communities.

Graco was proud to be named a Great Place to Work in Manufacturing and Production by Fortune Magazine in 2018 and 2019.

OVERVIEW:

You will be part of a brave team delivering A+ Customer Experience to more than 1.500 distributors and many end-users throughout the EMEA-region. Via phone, email or chat you solve technical problems, give repair and application advice, report and monitor product quality issues and help configure customized application set-ups. Furthermore you also ensure that everything internally is running smoothly while supporting your remote commercial colleagues as well as internal departments such as Customer Service, Marketing and Quality with your technical knowledge.

REQUIREMENTS:

Experience : We are looking for the experienced person who knows it all. But we also welcome any talented and motivated person, as our team of 6 experienced people, will be ready to invest and train you.

Education : Higher technical or equivalent by experience

Skills:

  • You have an allround technical field and trouble shooting experience
  • We are looking to extend the team with an Italian speaking colleague. However, English is a must and preferably (an)other European language(s) will be great too, given the international diversity of our customer base.
  • You are familiar working with MS Office and common Digital Enterprise Supporting Systems.
  • You have commercial feeling and excellent communication skills.
  • A passion for automation, PLC or Robot Applications will be a big asset.

CHARACTERISTICS:

To be successful in this position you need to be able to learn fast, work fast, be organized and meticulous. It is also a role where you take ownership, so you must be able to improve processes, manage stress well and be communicative towards your colleagues.

RESPONSIBILITIES:

Provide expert product, application & repair advice

Monitor and report product defects

Support Customer Service, Marketing, Sales, etc. on technical issues

Resolve and answer product related legal issues and compliancy questions

Perform technical trainings in Maasmechelen for internal and external customers, if required

Travel occasionally to field, as required, to establish service feedback, perform technical training and technical product support as required.

BENEFITS:

Graco offers a full-time contract of indefinite duration, a competitive salary with extralegal benefits in a challenging and international work environment with an eye for continuous learning. As such there can be development and career opportunities for potentials. Stay in good physical shape by using our fitness facilities, compete with your colleagues at Ping-Pong tournaments or go for a short walk with them at noon in a green environment. Enjoy the free energy of coming to work without traffic jams, in a profitable, growing no nonsense organization.

If interested, please apply at Technical Support Specialist (indeed.com)

Apply for this position

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