Program Manager – Incident Response – Remote/Indrasoft

Job Category: Program Manager - Incident Response (Remote)
Job Type: Full Time
Job Location: remote

Role Responsibilities

  • Responsible for the financial operations and the overall back-end management of incident response engagements to include Timecard Tracking and follow ups, Cash Flow Management, Project Portfolio Management, Global Operations Tasks and other miscellaneous administrative or operational tasks
  • Administratively manage the entire global incident response portfolio
  • Monitor consultant capacity with practice Global Director and Resource Coordinators
  • Evaluates and recommends techniques and practices that ensure goal achievement for the IR business unit
  • Oversee, establish, and improve delivery governance, methodologies, best practices, procedures and other practice initiatives
  • Serve as a managerial liaison between the senior practice leadership and the rest of the SRC organization and beyond
  • Act as a point of escalation and resolution for customer satisfaction issues and strategic projects
  • Identify pre-sales opportunities and assist with other pre-sales opportunities assigned to you
  • Work closely with other internal stakeholders, including Secureworks incident response leadership, the Resource Coordinators, Project Managers, Sales, Sales Engineering, Product, Marketing, Operations, other delivery practices such as Incident Response and GRC
  • Effectively communicate with clients, peers, leadership and executives on the topic of incident response
  • Excel as both a self-directed individual and as a member of a larger team.
  • Monitor, track and assist the Practice Director as needed with reviewing and positively impacting the practice KPI’s on a regular basis.KPI’s such as: Revenue, Margin, ACV, Utilization, Pull Through, and much more

Minimum Requirements

  • Minimum of 5 years experience as a Program Manager, Project Manager or Delivery Coordinator in a technology focused environment
  • Minimum 2 years experience working in a consulting organization
  • Minimum 2 years experience managing the volume of a multi-million dollar customer project portfolio
  • Minimum 2 years experience working with global, remote, multi-cultural teams.
  • Minimum 2 years experience Salesforce

Preferred Skills

  • Project Management Professional (PMP) certification preferred
  • Experience managing cyber security projects and services
  • Master’s in Business Administration (MBA) degree preferred
  • CISSP or other cybersecurity certifications are preferred
  • Experience managing projects in a consulting environment
  • Experience managing incident response projects
  • Experience running a P&L and associated financials for a consulting practice
  • Cybersecurity Portfolio Management experience

This is a remote position with potential travel up to 15%

If interested, please apply at Program Manager, Incident Response – (Remote) (

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