IT Support Officer – 1st and 2nd level

Job Category: IT Support Officer - 1st and 2nd level
Job Type: Full Time
Job Location: Brussels

The digital transformation is reshaping every services and businesses and create new opportunities and complexities for organizations. From energy, telecommunications, administrations and industries every field is morphing into user centric organization to be faster, and more relevant to their end user needs and their aspirations. Altran brings the best methodologies and tools to answers clients needs from small to scale projects and helps them to create the best User Experience as a global team with a local impact.

Altran ranks as the undisputed global leader in Engineering and R&D services (ER&D), following its acquisition of Aricent. We work alongside clients, from initial concept through industrialization, to invent the products and services of tomorrow. For over 30 years, the company has provided expertise in aerospace, automotive, defense, energy, finance, life sciences, railway and telecommunications. Today, we want to be the preferred digital partner in Belgium.

We are looking for new colleagues with curious minds, able to work in a multidisciplinary team and to manage multitasking. Within the Digital team, you will have the opportunity to practice or to sharpen your knowledge in design thinking, cognitive ergonomics, creative problem solving in a dynamic and enthusiastic work environment.

Your role

We are looking for a technical profile for our helpdesk department who will do 1st and 2nd level IT support.


In this job function, we do not need any administration or project management skills or experience. Position is pure technical.


 (1) Primary job function;


o %60 : 1st level Service Desk support (in person/phone/remote access)
o %40 : 2nd Level Service Support
 (1) Manage incidents, problems, and change requests using ITIL framework
 (1) Use ITSM Ticketing tool on daily basis to follow up incidents


 Computer Imaging;
o (1) Create Windows images
o (1) Modify Windows images
o (1) Deploy computers via WDS/SCCM


 Server Management;


o (1) Use VMWare to manage virtual servers
o (2) Build/update/modify Windows & Linux servers
o (1) Manage file access permissions in AD
o (1) Manage Outlook mailbox/calendar permissions & delegation
o (1) Manage distribution & security Lists
o (2) Manage SQL DB
o (1) Basic PowerShell scripting
o (2) Manage GPOs
o (1) Use MDT/SCCM to deploy images, applications, patches
 Backup Management;


o (1) Manage Veeam Backup environment


o (1) Create, monitor & restore backups
 Phones Management


o Fix Phones
 (1) Manage users, devices & extensions on CUCM
 (1) Track assets through an asset tracking system
 (2) Manage wireless access system (server, profiles, access points)
 (1) Manage badge access control for rooms and floors
 (1) Maintain Print & Scan-to-email
 No management skills

(1) Must Have / (2) Nice to have

Your profile

Minimum of 1 years of relevant work experience

Stress resistant personality

Team worker

Motivation to work in a highly dynamic business environment

Education: High school or undergraduate degree or equal knowledge through experience

Fluent English (mandatory), French and/or Dutch are assets

Working knowledge on the following technologies;
o Office 365
o Windows 2008/2012/2016 servers,
o SCCM
o Microsoft Office 2010/2013/2016 suites
o Windows 10
 Good to have (but not mandatory)
o Hardware troubleshooting knowledge on Dell & HP laptops,
o Cisco IP Phones
o PowerShell scripting

If interested, please apply at IT Support Officer – 1st and 2nd level (indeed.com)

Apply for this position

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