IT Support Associate I

Job Category: IT Support Associate I
Job Type: Full Time
Job Location: Bucharest

Spanish Virtual Operations Tech Support I is open from 06:00 to 00:00 CET. Being able to work an assigned schedule that falls within our operating hours is required and expected. Available shifts may include days, afternoons and evenings. Typically, they include one or both weekend days and schedules may change based upon business need there may be mandatory overtime. Working hours for all staff increase substantially during our peak season. In order to support our customers, vacation requests are not granted during our peak season. You may also be required to work on any/all major holidays.

Basic Qualifications

· Must read, write, and speak fluently in Spanish and English
· You must be in good standing.
· The ability to decipher technical terminology and explain the situation or issue in laymens terms for the customer.
· 3-month experience in technical troubleshooting (First Responders, Technical support)
· Experience with basic computer/network concepts and terms.
· The ability to quickly adapt to differing operating systems while troubleshooting with the customer.
· Able to apply critical thinking to determine next steps needed to resolve contacts.
· Ability to empathize with and prioritize internal customer needs.
· At least 3 months experience handling Retail Phones.

Preferred Qualifications

· Multilingual (English, German, French, Italian, Japanese, or Spanish)
· Technical background / Understanding of basic computer/network concepts and terms.
· The ability to decipher technical terminology and explain the situation or issue in laymens terms for the customer.
· Should be internet savvy and have technical aptitude, self-driven, motivated and task driven individual who can learn fast and operate with minimal support from manager.
· Be able to effectively create trouble tickets that are clear and concise to the issue and resolution.
· Strong verbal and written communication skills.
· Strong soft skills to deal with CSA connectivity issues.
· Able to adapt to fast paced environment.

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