IT Service Desk Analyst French/Italian/English

Job Category: IT Service Desk Analyst French/Italian/English
Job Type: Full Time
Job Location: Belgium

Job title: IT Service Desk Analyst French/Italian/English, any other language is an asset (Danish, Dutch, Finnish, German, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish)

  • To provide a single point of contact for all IT related requests.
  • Ensures that requests are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures.
  • Provide first level support to Canon Users for systems, products, services.
  • Own all calls to resolution.
  • To provide statistical information and reports when required.
  • Proactively work to achieve a high level of first time fixes.

What we give

With Canon, you’ll get the support and encouragement you need to grow, from people who share your ambition. We’ll invest in your professional development to help you learn and progress in your role with us. You’ll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly. – Provides an effective interface between Users and service providers, including
logging/documenting Incidents, Problems and Changes. Effectively communicates
call progress and ensures all diagnostic information is provided for error resolution
and incident analysis.

  • Assists Users in making more effective use of systems, products and services,

making initial diagnosis of issues and giving clear and concise advice on known
solutions where applicable.

  • Provides clear and concise information on Changes, Known errors, Changes in

availability, New Facilities, etc.

  • Maintains accurate log entries of requests with call/resolution & follow up details.

Follows agreed procedures and maintains documentation/knowledge base to
establish possible solutions to calls.

  • Follows agreed procedures and responds to requests by providing information to

enable Users to solve their issues.

  • Promptly allocates unresolved calls as appropriate, by adhering to set escalation


  • Follows agreed procedures, maintains and reports up to date and accurate inventory

information on the organisation’s IT assets and User information.

  • Diagnose and solve IT-related calls, incidents, problems
  • To act as a 1st line of support
  • Active tracking & tracing of open calls, incidents & changes.
  • Install, register and test on client hardware and software
  • To provide statistical information and reports when required.
  • Administer changes in IT equipment
  • Knowledge of other areas of IT

What we ask

We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We’re looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world. • ITIL certified is an asset, not a must

  • Educated to High school level
  • Language (fluent): French/Italian/English
  • 1-2 year(s) experience in similar situation (0-1 year for junior role)
  • Ability to learn new ideas and concepts and respond flexibly to challenges
  • Displays the ability to work in a co-operative, pro-active and flexible way with

customers of all levels of seniority

  • Preferable IT based qualifications (MCP, etc)
  • Experience and interest in client hardware & software

You will need

  • Effective communication
  • Personal Effectiveness
  • Inter Personal Skills
  • Excellent customer service skills
  • Incident analysis and prioritization

Further Information

IT Service Desk Manager and Teamleaders, external parties, Local Support managers and professionals, Central IT Service Providers, and various Business Users.

French + Italian + English (any other language (like Danish, Dutch, Finnish, German, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish) is an asset.Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s strong, ambitious and considerate, where people do great things together. You can expect the exceptional and achieve the exceptional, with the world’s best imaging company.

If interested, please apply at IT Service Desk Analyst French/Italian/English (

Apply for this position

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