Email&Cloud Support Engineer

Job Category: Email&Cloud Support Engineer
Job Type: Full Time
Job Location: Bucharest

How about working on great technology, supporting large Email Hosting Providers bring their services to market and feeling comfortable and positive at the same time? Join a handful of passionate people who love working together for a complex but rewarding mission: Create great technology, made in Romania and used all around the world.

As an Email Systems Support Engineer, you will:

  • handle from the office or from your home incoming customer requests related to our products (Axigen Email Server and AddOns)
  • assist our customers with their Self Hosted or Axigen Managed Email Systems based on Axigen
  • investigate and solve functional problems
  • understand and assimilate new products & technologies
  • configure and deploy Axigen Email Server and 3rd party products or AddOns
  • develop monitoring & configuration scripts
  • deal with customer technical requests & requirements
  • present and sustain technical solutions to the customer
  • collaborate with the software and testing teams to ensure efficient bug fixing


  • believe you are passionate about software and IT – because we are
  • like helping people solve their problems, whatever the channel: email or voice
  • are a good communicator and have a “can do” problem solving attitude
  • feel confident on your IT technologies exposure up to date,  including the understanding of various operating systems (Linux/Unix, Windows)
  • possess a solid knowledge of networking, TCP/IP protocols and services
  • have an understanding of the Email protocols (SMTP, IMAP, POP3) and collateral DNS related (SPF, DKIM, DMARC, DNSBLs, etc)
  • have a long friendship with at least one scripting language (Perl, Python, Ruby, shell scripting)
  • really do read&write, understand and speak English. You will need it.

It would be even nicer if you:

  • have good understanding and experience with kubernetes, docker or containers ecosystem in general.
  • have a good idea about web technologies
  • are not a complete stranger of Windows OS inner works
  • are yourself a heavy user of email and collaboration features (Calendar, Contacts, etc)

What’s in it for you:

  • Be part of the evolution of one of the few “Made in Romania” software apps. The Axigen Mail Server is used by customers worldwide for more than 14 years
  • A pleasant and friendly work environment, with now no more than 25 people, in which expertise is shared openly and where everybody strives for knowledge and self-improvement
  • Attractive remuneration package, lunch discount tickets, Happy Friday Cookies
  • Private health insurance and performance bonuses
  • A flexible program ensuring a fair work/life balance. And yes, overtime is rewarded
  • Limited transportation hassle: we’re 3 min walking from the subway station –  quite a central one

If interested, please apply at Email&Cloud Support Engineer (

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