CUSTOMER SUPPORT – HOME OFFICE/REMOTE – Italian / English Speaker

Job Category: CUSTOMER SUPPORT - HOME OFFICE/REMOTE - Italian / English Speaker
Job Type: Full Time
Job Location: remote

The ideal candidate

Proactive and organized person
Advanced communication and problem solving skills
Comfortable with changing priorities / multiple demands
Fluency in Italian and English
Customer Service experience is an advantage
Detail & Solution oriented Team Player
Ability to analyze customer needs and coordinate with other departments
At least 6 months experience handling Retail phone calls

Job description:
• Maintaining good customer relationships and high levels of service;
• Provide support via email and phone in order to resolve queries to internal and external customers connected with part of the AP processes and Business Units;
• Ensure the timely and accurate delivery of information to stakeholders and customers;
• Recognize and communicate potential issues / risks with team and escalate to the responsible departments if the case
• Preparation of supporting documentation and reporting needed for daily processing of all processes in scope.

Home office requirements:
A quiet and private place to work
Stable internet connection (LAN)
All necessary work equipment will be provided by the company.

If interested, please apply at CUSTOMER SUPPORT – HOME OFFICE/REMOTE – Italian / English Speaker (ejobs.ro)

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